Privacy Policy

iBostreaming ("we", "us", "our") is a licensed IPTV reseller providing access to live television channels, video-on-demand content, and electronic programme guide (EPG) services via internet protocol (IPTV) technology.

Our registered contact for all privacy matters is: [email protected]

This Privacy Policy applies to all personal data we collect through our website (ibostreaming.com), our customer panel (panel.ibostreaming.com), and any communications between you and iBostreaming.

We collect only the data necessary to provide our service:

We use your personal data for the following purposes:

• ✓Service delivery — to provision your IPTV subscription, send your credentials, and ensure streams are delivered correctly
• ✓Account management — to allow you to log in, manage your subscription, and contact support
• ✓Payment processing — to complete transactions and issue refunds where applicable
• ✓Customer support — to respond to your questions and resolve technical issues
• ✓Service improvement — to identify and fix technical problems, optimise server performance, and improve the user experience
• ✓Legal compliance — to meet our obligations under applicable law, including fraud prevention and anti-money laundering requirements
• ✓Marketing communications — only if you have explicitly opted in; you can unsubscribe at any time

We never sell, rent, or trade your personal data to third parties for their own marketing purposes.

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data under the following legal bases:

• ✓Contract performance — processing is necessary to fulfil your subscription agreement
• ✓Legitimate interests — processing is necessary for our legitimate business interests (fraud prevention, service improvement, security) and does not override your rights
• ✓Legal obligation — processing is required to comply with applicable laws
• ✓Consent — for optional marketing communications and non-essential cookies (you may withdraw consent at any time)

We share your data only where necessary:

Payment processors — Stripe and PayPal process payment data on our behalf under their own privacy policies and PCI-DSS compliance frameworks.

Email providers — We use transactional email services to deliver your credentials and support responses. These providers act as data processors under our instructions.

Hosting & infrastructure — Our servers and content delivery infrastructure are operated by reputable cloud providers bound by appropriate data processing agreements.

Legal authorities — We may disclose data to law enforcement or regulatory bodies when required by law or court order.

We do not share your data with advertising networks, data brokers, or any third party for their own commercial purposes.

We retain your personal data only as long as necessary:

• ✓Active account data — retained for the duration of your subscription plus 90 days after expiry, to allow reactivation
• ✓Payment records — retained for 7 years to meet tax and accounting legal requirements
• ✓Support communications — retained for 2 years from the date of the last interaction
• ✓Server access logs — retained for 90 days for security and diagnostic purposes
• ✓Marketing opt-in records — retained until you unsubscribe or withdraw consent

You may request deletion of your data at any time (subject to our legal retention obligations) by contacting [email protected].

Under GDPR and equivalent data protection laws, you have the following rights:

• ✓Right to access — request a copy of the personal data we hold about you
• ✓Right to rectification — request correction of inaccurate or incomplete data
• ✓Right to erasure — request deletion of your data ("right to be forgotten"), subject to legal retention obligations
• ✓Right to restriction — request that we limit processing of your data in certain circumstances
• ✓Right to data portability — receive your data in a structured, commonly used, machine-readable format
• ✓Right to object — object to processing based on legitimate interests, including for direct marketing
• ✓Right to withdraw consent — withdraw any consent you have given at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. If you believe we have mishandled your data, you have the right to lodge a complaint with your national data protection authority.

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details on what cookies we use, why, and how to control them.

In summary: we use strictly necessary cookies for the website to function, and optional analytics cookies (only with your consent) to understand how visitors use our site.

iBostreaming serves customers in 150+ countries. Your data may be processed on servers located outside your country of residence. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction, including:

• ✓256-bit SSL/TLS encryption for all data in transit
• ✓Encrypted storage for passwords and sensitive credentials
• ✓Access controls limiting data access to authorised personnel only
• ✓Regular security audits and vulnerability assessments
• ✓Secure deletion procedures for data no longer required

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If we discover that a child under 16 has provided us with personal data, we will delete it promptly. If you are a parent or guardian and believe your child has provided data to us, please contact [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email (if you have an active account) and update the "Last Updated" date at the top of this page. Continued use of our service after changes are published constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact us at:

Email: [email protected] Website: ibostreaming.com

We aim to respond to all privacy requests within 30 days.