Refund Policy
Last updated: 15 May 2026
We stand behind our service. If you're not satisfied, we make it easy to get your money back.
14-Day Money-Back Guarantee
Try iBostreaming for 14 days. If for any reason you're not completely satisfied, email us and we'll refund every cent. No questions asked. No hoops to jump through.
1. Who Is Eligible for a Refund?
All paid subscriptions are eligible for a full refund if the refund request is made within 14 calendar days of the original payment date.
There are no conditions attached to this guarantee. You do not need to explain why you want a refund. You do not need to prove a technical issue. You simply need to ask within the 14-day window.
2. How to Request a Refund
Three simple steps:
Send an email to [email protected]
Use the subject line: "Refund Request — [your email address]"
Include your account email and order date
This helps us locate your order quickly. No other information is required.
Receive your refund
We will confirm the refund by email and process it to your original payment method within 24 hours.
Alternatively, you can open a live chat from your member panel at panel.ibostreaming.com and request a refund directly through the chat.
3. Refund Processing Time
Once your refund is confirmed by our team:
- ✓Our confirmation email is sent within 2 business hours
- ✓The refund is processed to your original payment method within 24 hours of confirmation
- ✓Credit/debit card refunds typically appear on your statement within 3–7 business days (depending on your card issuer)
- ✓PayPal refunds are usually instant or within 24 hours
4. Exceptions & Exclusions
Our 14-day guarantee covers all standard subscription purchases. The following situations are excluded from the refund policy:
Requests after 14 days
Refund requests submitted more than 14 calendar days after the original payment date are not eligible.
Account sharing violations
Accounts terminated due to credential sharing or resale violations are not eligible for refunds.
Fraudulent activity
Accounts involved in fraudulent transactions or chargebacks without prior contact are not eligible.
Duplicate purchases
If you accidentally purchased the same plan twice, contact us immediately and we will cancel and refund the duplicate charge.
5. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through our support team, and a direct refund is processed faster than a chargeback dispute.
Filing a chargeback without first contacting us may result in permanent account suspension. If you have an issue with your service, please email [email protected] first — we are committed to making things right.
6. EU Consumer Rights
If you are a consumer in the European Union, you have the right to withdraw from any digital service contract within 14 days of purchase under the EU Consumer Rights Directive, even if you have already used the service.
Our 14-day money-back guarantee is fully compliant with and extends the protections provided under EU consumer law.
7. Contact Us
For refund requests or billing queries, contact our support team:
Available 24/7 · Average response time: under 20 minutes