Need a hand? You can reach a real person on iBostreaming any day of the week. Pick whichever channel suits you — the fastest replies come through live chat and WhatsApp.
Talk to support
- Live chat — use the chat bubble in the corner of any page. This is the quickest route during busy hours.
- WhatsApp — message us on WhatsApp. Best for setup help, where a screenshot saves ten minutes of typing.
- Telegram — @ibostreaming
- Email — [email protected]. Use this for billing, refunds, or anything needing a written record.
Already a subscriber?
Your subscription, login details, renewals and invoices all live in your account on the member panel. Signing in there is usually faster than waiting for a reply.
Try this first — it may be quicker
A large share of the messages we get are answered by these pages, and you will not have to wait for a reply:
- Help Center — common questions about plans, devices and billing.
- Installation tutorial — step-by-step setup for Firestick, Smart TV, Android, iOS and more.
- IBO Player instructions — activation and troubleshooting for the app.
- Channel list — check a channel is carried before you subscribe.
- IPTV playlist cleaner — test an existing playlist for dead streams.
What to include so we can help on the first reply
Support is much faster when the first message already contains the details we would otherwise have to ask for:
- The email address on your subscription
- Which device and app you are using (for example: Firestick with IBO Player Pro)
- What you expected to happen, and what happened instead
- A screenshot or short clip of any error message
Please never send your card number or full payment details over chat or email. We will never ask for them — payments are only ever taken through the secure checkout on the member panel.
Reseller and partnership enquiries
Interested in reselling iBostreaming, or in a bulk or panel arrangement? Send us a message with a short note about the volume you are planning and the markets you serve, and we will come back to you with the details.
- Email [email protected] with the subject “Reseller enquiry”
- Or reach us directly on WhatsApp
Refunds and cancellations
Every plan carries a 14-day money-back guarantee. If you want to cancel or request a refund, email [email protected] from the address on your subscription — the full terms are set out in our refund policy.